Refund Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received—unworn or unused, with original tags attached, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at valrai.shop.info@gmail.com.

If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

For any return-related questions, you may always contact us at valrai.shop.info@gmail.com.

Damages & Issues

Please inspect your order upon delivery and notify us immediately if your item is defective, damaged, or if you received the wrong product. We are committed to resolving any issues quickly and fairly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us prior to initiating a return.

Please note: Sale items and gift cards are final and non-refundable.

Exchanges

To receive a different item, we recommend returning your original purchase. Once your return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their purchase within 14 days of delivery, for any reason and without justification. Returned items must be in original condition, unworn or unused, with tags attached and in original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at valrai.shop.info@gmail.com.